3A Marine Service Staff
Principals
Melanie Krause
Owner/General Manager
Name Melanie Krause
Title Owner/General Manager
Manager
Jack White
Sales Manager
Name Jack White
Title Sales Manager
Robalo Sales Training
MDCE Dealer Conference
Mass. Marine Trades Assoc. Professional Development Conference
Patrick Desmond
Customer Service Manager
Name Patrick Desmond
Title Customer Service Manager
Yamaha: 5-Star Service Manager, Fuel Systems, 4-stroke Motors, Electrical Systems,
Drivetrains, Advanced Troubleshooting
BRP/Evinrude: Certified Technician
Mercruiser: EFI Systems
VOLVO VHCP Business Partner Training
Mass. Marine Trades Assoc. Professional Development Conference
ABBRA Marine Service Management (Landing School)
John McLaughlin
Service Manager
Name John McLaughlin
Title Service Manager
Yamaha: Fuel Systems, 4-stroke Motors, Electrical Systems, Drivetrains, Advanced
Troubleshooting
BRP/Evinrude: Master Technician
Volvo: Volvo Penta Sterndrives
Tohatsu: Advanced Training
Kohler: Marine Generators
Mercruiser: Sterndrives, EFI Systems
VOLVO VHCP Business Partner Training
Mass. Marine Trades Assoc. Professional Development Conference
ABBRA Marine Service Management (Landing School)
Other
Scott Fowler
Certified Technician
Name Scott Fowler
Title Certified Technician
Yamaha: Fuel Systems, 4-stroke Motors, Electrical Systems, Drivetrains, Advanced
Troubleshooting
BRP/Evinrude: Certified Technician
Volvo: Volvo Penta Sterndrives
Tohatsu: Outboards Certified
Mercruiser: EFI Systems
Massasoit Comm. College: Marine Technician Certificate
Richard Savage
Certified Technician
Name Richard Savage
Title Certified Technician
Yamaha: Electrical Systems
Joe Beck
Certified Technician
Name Joe Beck
Title Certified Technician
BRP: Servicing Evinrude ETEC
BRP: Outboard System Function & Service
Bruce Hall
Certified Technician
Name Bruce Hall
Title Certified Technician
BRP: Servicing Evinrude ETEC
BRP: Rigging & Propeller Selection
BRP: Effective Troubleshooting
BRP: Outboard System Function & Service
VOLVO VHCP Business Partner Training
John Griffin
Service Advisor
Name John Griffin
Title Service Advisor
